Shipping and Returns

If I place an order with Heavenly will it all be dispatched together or in bits and pieces?

Any order that you place with us will be dispatched together, if you are in need of an item before others on the same order then you should separate the order. Only when all items are instock will your order be despatched.

Do you have a refund or return policy?

We have a no refund or return policy once the goods have been delivered and accepted.

If I am not home when the couriers try and deliver my order what happens to it?

If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

Once my order has been dispatched can I request it to be redirected somewhere else?

Assuming that it is not your first order then you may request your goods to be redirected to an alternate shipping address. In order to arrange the redirection then please contact our Customer Support Team. Please note that a charge may be applied for this service.

What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?

The couriers will hold the goods for up to five days before returning the goods back to us. If you are able to contact either Heavenly Hammocks or the couriers, arrangements can be made, for the order to be held at your local depot until you are available to collect.

What happens if I receive my order and it is damaged, or there are items missing?

This must be reported to Heavenly Hammocks as soon as possible and we will take the appropriate action.

What happens if the courier confirms that they have lost my parcel?

This must be reported to us straight away. We can then take this matter up with the Couriers, so that they can investigate this matter.